General terms and conditions  

1. General information  
All quotations, supplies and services of  Windowfilms-online place exclusively on the basis of the following AGB (General terms and conditions). After placing an order, the buyer declares that he agrees to the basis of this contract. Deviations and verbal agreements are only valid with a written confirmation.

2. Order/Delivery  
The sales contract is effective after the order has been accepted. Acceptance of the order is verbal, in writing or through execution of the order. The delivery is subject to us receiving the goods on time and correctly. Compensation for damages is excluded. We are entitled to delivery in instalments and merging of several orders to the same address.  

3. Prices  
Our offers are subject to change and non-binding. Prices are off-the-shelf including VAT (MwSt. 19%) in addition to shipping costs .

4. Payment conditions
Our invoices can be paid in advance, by cash on delivery or PayPal. If the goods are not accepted in cases of cash on delivery, we will charge the cash on delivery costs separately.

5. Errors  
Obvious errors, spelling and printing mistakes and miscalculations that occur when making an offer or within the scope of an order confirmation are non-binding for us.

6. Contract finalisation
The contract takes effect when Windowfilms-online accepts the contract offered by the customer by ordering through a written order confirmation. When ordering from the online shop, a confirmation e-mail is sent, which includes the details sent by the customer as well as Windowfilms-online bank details.

7. Declaration of data privacy
All personal data is treated confidentially. The data required for business transactions is saved under observation of the terms of the Federal Data Protection Act and the Information and Communication Services Act. When processing orders the data can be passed on to companies connected to Windowfilms-online (e.g. mail order companies assigned with the delivery, banks handling payment processing), but only the necessary data will be passed on. A right to information and a right to correction, blocking and deletion of data saved in one of our files exists. Please send us a letter, fax or e-mail to info(at)  if this is the case.

8. Right to cancellation and return/exchange

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Sascha Syrzisko, Stock 21, 47918 Tönisvorst , Tel.: +49 . (0)2156 . 914 22 90, Fax: +49 . (0)2156 . 914 22 99, Email: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

9. Reservation of ownership and assignment of claims
The goods to be delivered remain the property of Windowfilms-online until complete fulfilment of all liabilities on the part of the customer arising from business with Windowfilms-online.

10. Guarantee
We issue a guarantee of between 2-10 years. You can find the details in the respective product description. In the case of defects arising out of inappropriate cleaning or wrong fitting of the goods (e.g film) there will be no claim to a guarantee. Defects and flaws in the goods supplied by us must be reported to Windowfilms-online 10 days after delivery at the latest. Goods should not be accepted in the case of obvious defects. If the delivered goods indicate manufacturing defects, they will be repaired or replaced as is seen fit by Windowfilms-online.

11. Liability exclusion  
We are not liable for broken glass or other damages occurring after covering with film or painting. Assumption of costs of any nature is expressly excluded. Our technical information refers to non-binding manufacturing guidelines.